Privacy Policy

This Privacy Policy outlines how Zumy collects, uses, and safeguards any information you provide when using our website or mobile applications designed for customers and driver partners. This electronic document serves as an agreement between you and Zumy under the Information Technology Act, 2000 and its applicable Rules.

Your privacy is important to Zumy [Aalpha Information Systems India Private Limited] ("Company," "we," "Zumy," or "us").

This policy governs the collection, usage, and disclosure of your personal data while using our website (https://zumy.in) or our mobile applications: Zumy and Zumy Delivery Runner App (collectively referred to as the "Zumy Apps"). It applies to both customers and drivers using our services.

Information We Collect

We may gather the following information:

• Name and occupation
• Contact details such as email and phone number
• Demographic data including address, postcode, and user preferences
• Information necessary to process transactions, including billing and invoice data
• App installation, removal, and other app usage information

For Delivery Partners:

• Location data, profile picture, government-issued IDs, and KYC documents
• Vehicle-related documents such as insurance, registration, and driving license
• Banking details and utility bills
• Call and SMS logs related to customer interactions
• Background checks including driving and criminal records (if permitted)
• Access to other applications on your device (with consent)
• Selected contacts for referral programs (access only after your explicit consent)

How We Use Your Information

Your data helps us to:

• Maintain internal records
• Improve the quality of our services
• Facilitate transactions and manage your account
• Provide customer support and respond to inquiries
• Notify you of updates and essential information
• Track orders and manage deliveries
• Send promotional messages or surveys (unless you opt out)

Information Sharing

We may share your information with:

• Third-party vendors for service personalization and analytics
• Marketing and research partners
• Payment gateways and financial service providers
• Academic partners for research
• Customers (driver details during service execution)
• Government or enforcement agencies as required by law

Prohibited Content

In line with Rule 3(1)(b) of the Information Technology Rules, 2021, users are prohibited from uploading or sharing content that:

• Belongs to someone else without rights
• Is obscene, offensive, invasive, or illegal
• Infringes intellectual property rights
• Deceives or misleads others
• Threatens national integrity or public order
• Contains malicious software or code

Data Security & Cookies

We implement robust technical and administrative measures to secure your information in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Cookies are used to analyze traffic and customize your experience. They do not grant us access to your device or personal data without your permission. You can disable cookies via your browser settings, though it may limit functionality.

Contact Information

For concerns related to this policy or your data, please contact:

For general service-related inquiries: support@zumy.in